South Korea
United Kingdom
United States
Refund and Cancellation Policy
VisaOnlineApply is committed to fair, transparent fee handling. Each travel authorization system operates under specific statutory rules set by national governments alongside our service commitments.
Country-Specific Refund Policies
Select a destination country below to view its specific legal refund terms, government fee regulations, and cancellation procedures:
gavel General Refund & Cancellation Framework
Applicable across all visa preparation, vetting, and travel authorization filing services provided by VisaOnlineApply.
1 Two-Part Fee Structure
Every transaction on our platform includes two distinct fee components clearly displayed prior to checkout:
account_balance Government Statutory Fees
Paid directly to border control agencies (e.g. US CBP, UK Home Office, Korea Immigration Service). Non-refundable under all circumstances once lodged.
support_agent VOA Professional Service Fee
Covers manual error checks, biometric photo compliance verification, document preparation, customer support, and direct electronic submission.
2 When You ARE Eligible for a Service Fee Refund
- check_circle You cancel your application before our agents have submitted it to the official government system.
- check_circle An accidental duplicate payment or duplicate order was created for the exact same applicant and passport.
- check_circle A technical failure on our platform prevented your application from being processed, confirmed by our engineering team.
3 When Service Fees Are NOT Refundable
- cancel Your application has already been submitted to the government immigration authorities.
- cancel Your visa or travel authorization is denied, delayed, or cancelled by the government authority (approval rests solely with border authorities).
- cancel You entered incorrect or fraudulent data during application and request a refund after submission has occurred.
- cancel Your travel plans change, your flight is cancelled, or you decide not to travel.
4 How to Request a Refund
To submit a cancellation or refund request, email our compliance desk at info@visaonlineapply.com with:
1. Full Name of Primary Applicant
2. Application Reference Number (e.g. VOA-XXXX-XXXX)
3. Destination Country (e.g. United States, United Kingdom, South Korea)
4. Reason for Cancellation / Refund Request
* Formal refund requests must be received via email for verification. Requests submitted via WhatsApp or chat will be directed to email.
5 Disbursement Method & Timeline
Once approved, refunds are credited directly back to the original payment method (Stripe credit card, debit card, or bank method) used at checkout. Banks and card networks typically take 5 to 15 business days to post the funds to your account statement.
Have questions about your order or cancellation?
Our 24/7 client assistance desk is ready to review your application status before submission.