verified_user Client Protection & Transparency Guarantee

Refund and Cancellation Policy

VisaOnlineApply is committed to fair, transparent fee handling. Each travel authorization system operates under specific statutory rules set by national governments alongside our service commitments.

check_circle 100% Pre-submission Refund Window • schedule 5 Business Days Claim Review

Country-Specific Refund Policies

Select a destination country below to view its specific legal refund terms, government fee regulations, and cancellation procedures:

United States

Visa Waiver Program

US ESTA

Electronic System for Travel Authorization (ESTA)

account_balance Government Fee: CBP fees ($10.27 processing fee + $30.00 authorisation fee if approved) are strictly non-refundable by US regulation.
check_circle VOA Service Fee: 100% full refund of the VOA Service Fee is granted if cancelled before submission to CBP.
timer Evaluation: Review within 5 business days

View United States Refund Policy arrow_forward

United Kingdom

UK Visas & Immigration

UK ETA

Electronic Travel Authorisation (ETA)

account_balance Government Fee: UK Home Office statutory fee is strictly non-refundable once lodged with UK Visas & Immigration.
check_circle VOA Service Fee: Full refund of service fee available if cancellation request is received prior to UKVI filing.
timer Evaluation: Review within 5 business days

View United Kingdom Refund Policy arrow_forward

South Korea

Korea Immigration Service

K-ETA

Electronic Travel Authorization (K-ETA)

account_balance Government Fee: Korean Government Fee (KRW 10,000) is non-refundable under all circumstances per official K-ETA Center.
check_circle VOA Service Fee: VOA Service Fee is 100% refundable prior to application dispatch to the Korea Immigration Service.
timer Evaluation: Review within 5 business days

View South Korea Refund Policy arrow_forward

gavel General Refund & Cancellation Framework

Applicable across all visa preparation, vetting, and travel authorization filing services provided by VisaOnlineApply.

1 Two-Part Fee Structure

Every transaction on our platform includes two distinct fee components clearly displayed prior to checkout:

account_balance Government Statutory Fees

Paid directly to border control agencies (e.g. US CBP, UK Home Office, Korea Immigration Service). Non-refundable under all circumstances once lodged.

support_agent VOA Professional Service Fee

Covers manual error checks, biometric photo compliance verification, document preparation, customer support, and direct electronic submission.

2 When You ARE Eligible for a Service Fee Refund

check_circle You cancel your application before our agents have submitted it to the official government system.
check_circle An accidental duplicate payment or duplicate order was created for the exact same applicant and passport.
check_circle A technical failure on our platform prevented your application from being processed, confirmed by our engineering team.

3 When Service Fees Are NOT Refundable

cancel Your application has already been submitted to the government immigration authorities.
cancel Your visa or travel authorization is denied, delayed, or cancelled by the government authority (approval rests solely with border authorities).
cancel You entered incorrect or fraudulent data during application and request a refund after submission has occurred.
cancel Your travel plans change, your flight is cancelled, or you decide not to travel.

4 How to Request a Refund

To submit a cancellation or refund request, email our compliance desk at info@visaonlineapply.com with:

1. Full Name of Primary Applicant

2. Application Reference Number (e.g. VOA-XXXX-XXXX)

3. Destination Country (e.g. United States, United Kingdom, South Korea)

4. Reason for Cancellation / Refund Request

* Formal refund requests must be received via email for verification. Requests submitted via WhatsApp or chat will be directed to email.

5 Disbursement Method & Timeline

Once approved, refunds are credited directly back to the original payment method (Stripe credit card, debit card, or bank method) used at checkout. Banks and card networks typically take 5 to 15 business days to post the funds to your account statement.

Have questions about your order or cancellation?

Our 24/7 client assistance desk is ready to review your application status before submission.

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